LumenData

Customer Mastering

Gain immediate value through customer data mastering.

Despite the availability of best-in-class Enterprise Data Management software solutions, achieving “a single view of the customer” remains a daunting task.  But LumenData can simplify the process to create an enterprise-wide customer data strategy and to provide on-going visibility into customer data management.

Access accurate customer data for 200,000 clients and three million subaccounts?

An implementation from LumenData makes it possible in real time for this Global Investment Bank.

See the Study →

Benefits

We offer comprehensive expertise in all aspects of customer data mastering implementations, including:

Unifying Customer Information

  • Integrating customer information silos across multiple departments and systems
  • Creating a single view of customer profiles, such as demographics, products & services, preferences
  • Establishing complex roles, relationships, and hierarchies for customer data

Closed Loop Data Quality Management

  • Performing data cleansing and de-duplication
  • Establishing end-to-end processes for customer data lifecycle management

Customer Data Policy Management

  • Creating an enterprise-wide Customer Data Management strategy
  • Establishing relevant processes and metrics and providing on-going visibility into customer data management
  • Setting up policies and triggers (e.g. privacy, compliance) for proactive customer data management
  • Creating necessary reports and executive dashboards

Integration

  • Implementing customer data integration strategy e.g. real time, batch, ad hoc etc.
  • Implementing new technology-based solutions
  • Creating interfaces and pre-built processes for linking master data repository with customer information systems

Why Choose LumenData?

Enterprise Data Management Expertise. At LumenData, we focus exclusively on MDM, Data Quality, and Data Governance. And with our deep-rooted product knowledge from decades of experience in leading and developing MDM products at major MDM software companies, we understand what it takes to implement MDM quickly and with lower risk.

Data Governance and Data Quality. A governance program that supports data-related decisions and actions is crucial to the success of your MDM implementation. LumenData’s Data Governance services help to coordinate and align all stakeholders on data policies and procedures. Our Data Quality services span from health checks to enterprise data quality deployments across multiple domains.

Our Partnerships Set Us Apart. We work with our partners to co-build products, influence product direction, and build complementary solutions.  We bring industry-specific expertise by being involved with our partners’ marketing- and customer-facing teams to accurately meet the needs of customers.  Learn more about our Partners.

Pre-built Integration Solutions. In addition to our MDM expertise, LumenData has developed many integration solutions to fast-track MDM deployment. These solutions include integrations to cloud and on-premise applications such as Salesforce.com, Peoplesoft, and Siebel CRM.

Cloud Expertise. As some applications move towards the cloud while others stay on-premise, enterprises will face key decisions on how to manage their data across different environments. With our cloud expertise, we can guide you in choosing the most effective environment for your company, whether it is staying on-premise, moving to the cloud, or a hybrid of both.